Support

Name Standard light* Standard Optimal Optimal+ Outsourcing
Updates
Phone calls + 2 500 RUB/hour + 2 500 RUB/hour
Work hours 9:оо - 18:оо
monday - friday		 9:оо - 18:оо
monday - friday		 9:оо - 18:оо
monday - friday		 24 hours
all week		 24 hours
all week
Support response time
High priority
 18 hours 18 hours 9 hours 12 hours 12 hours
Support response time
Middle priority
 54 hours 54 hours 36 hours 36 hours 36 hours
Support response time
Low priority
 90 hours 90 hours 72 hours 64 hours 64 hours
Remote support

Remote support is:

  • Install and setup LANBilling;
  • Update LANBilling modules;
  • Setup pay system for LANBilling;
  • Install, setup additional Unix-services - openssl*, perl*, python*, apache, mysql-server.
Remote support 2 hours/month 4 hours/month 8 hours/month 12 hours/month unlimited
Extra hour of remote support + 2 300 RUB/hour + 2 300 RUB/hour + 2 000 RUB/hour + 1 700 RUB/hour
Personal engineer
If you choose this service, a personal support engineer will be assigned to your company for solving technical and functional questions about LANBilling products.

Personal engineer will know your company specificity.
 + 9 000 RUB/month + 9 000 RUB/month
Monitoring
Your LANBilling installation connects to our monitoring system and our engineers will be checking the status your server and LANBilling per 24 hours.
+ 5 000 RUB/month + 5 000 RUB/month + 5 000 RUB/month + 5 000 RUB/month
Price 6 000 RUB/month 10 000 RUB/month 18 000 RUB/month 25 000 RUB/month 32 000 RUB/month
SLA Standard light Standard Optimal Optimal+ Outsourcing

If you have questions about license purchases, please, send us an email or call +7 (495) 795-06-77.