Name | Standard light* | Standard** | Optimal | Optimal+ | Outsourcing |
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Updates |
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Phone calls | + 2 500 RUB/hour | + 2 500 RUB/hour |
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Work hours |
9:оо - 18:оо monday - friday |
9:оо - 18:оо monday - friday |
9:оо - 18:оо monday - friday |
24 hours all week |
24 hours all week |
Support response timeHigh priority |
18 hours | 18 hours | 9 hours | 12 hours | 12 hours |
Support response timeMiddle priority |
54 hours | 54 hours | 36 hours | 36 hours | 36 hours |
Support response timeLow priority |
90 hours | 90 hours | 72 hours | 64 hours | 64 hours |
Remote support![]() |
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Remote support | 2 hours/month | 4 hours/month | 8 hours/month | 12 hours/month | unlimited |
Extra hour of remote support | + 2 300 RUB/hour | + 2 300 RUB/hour | + 2 000 RUB/hour | + 1 700 RUB/hour |
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Personal engineer ![]() |
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+ 9 000 RUB/month | + 9 000 RUB/month |
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Monitoring ![]() |
+ 5 000 RUB/month | + 5 000 RUB/month | + 5 000 RUB/month | + 5 000 RUB/month |
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Price | 9 000 RUB/month | 16 000 RUB/month | 22 000 RUB/month | 26 000 RUB/month | 33 000 RUB/month |
SLA | Standard light | Standard | Optimal | Optimal+ | Outsourcing |
*The "Standard light" service package is available for companies with the LANBilling license for up to 500 subscribers and the "Wifi passport" solution.
**The "Standard" service package is available for companies with the LANBilling license from 500 to 5000 subscribers.
If you have questions about license purchases, please, send us an email or call +7 (495) 795-06-77.