Name	Standard light*	Standard**	Optimal	Optimal+	Outsourcing
Updates
Phone calls	+ 2 500 RUB/hour	+ 2 500 RUB/hour
Work hours	9:оо - 18:оо monday - friday	9:оо - 18:оо monday - friday	9:оо - 18:оо monday - friday	24 hours all week	24 hours all week
Support response time High priority	18 hours	18 hours	9 hours	12 hours	12 hours
Support response time Middle priority	54 hours	54 hours	36 hours	36 hours	36 hours
Support response time Low priority	90 hours	90 hours	72 hours	64 hours	64 hours
Remote support Remote support is: Install and setup LANBilling; Update LANBilling modules; Setup pay system for LANBilling; Install, setup additional Unix-services - openssl*, perl*, python*, apache, mysql-server.
Remote support	2 hours/month	4 hours/month	8 hours/month	12 hours/month	unlimited
Extra hour of remote support	+ 2 300 RUB/hour	+ 2 300 RUB/hour	+ 2 000 RUB/hour	+ 1 700 RUB/hour
Personal engineer If you choose this service, a personal support engineer will be assigned to your company for solving technical and functional questions about LANBilling products. Personal engineer will know your company specificity.			+ 9 000 RUB/month	+ 9 000 RUB/month
Monitoring Your LANBilling installation connects to our monitoring system and our engineers will be checking the status your server and LANBilling per 24 hours.	+ 5 000 RUB/month	+ 5 000 RUB/month	+ 5 000 RUB/month	+ 5 000 RUB/month
Price	9 000 RUB/month	16 000 RUB/month	22 000 RUB/month	26 000 RUB/month	33 000 RUB/month
SLA	Standard light	Standard	Optimal	Optimal+	Outsourcing

*The "Standard light" service package is available for companies with the LANBilling license for up to 500 subscribers and the "Wifi passport" solution.

**The "Standard" service package is available for companies with the LANBilling license from 500 to 5000 subscribers.

If you have questions about license purchases, please, send us an email or call +7 (495) 795-06-77.